Brands' FAQ

Here are some of our most frequently asked questions.

What is Huerray?

What is UGC and why does it work so well?

Do creators post the content on their own social media channels?

What makes Huerray different from other UGC platforms?

How does a campaign with Huerray work?

Does Huerray use AI instead of real creators?

Is there a minimum budget or commitment?

How long does production take?

What if I'm not satisfied with the delivered content?

How much does it cost to work with Huerray?

What usage rights do I receive?

Which file formats will I receive?

How do I download the videos?

What if I want to order an additional UGC video from a Creator I've already worked with?

What if I want to assign more Creators to a campaign than originally booked?

Can I change the campaign specifications after submitting the briefing?

How can I cancel my order?

What do I need to do to start receiving applications from Creators?

My briefing is under review — what does that mean?

What happens after my briefing is approved?

How long does it take to receive my final UGC?

How long do I have to request a revision?

Will I receive invoices for my orders?

I forgot my password — what should I do?

Can I grant access to other team members?

Still have questions?